Features  |   February 2017
Communication Failures in Medical Malpractice – Lessons Learned From the CRICO Strategies’ Comparative Benchmarking System
Author Affiliations
  • Mazen Maktabi, M.B.B.Ch.
    Committee on Professional Liability
Article Information
Ethics / Medicolegal Issues / Quality Improvement / Features
Features   |   February 2017
Communication Failures in Medical Malpractice – Lessons Learned From the CRICO Strategies’ Comparative Benchmarking System
ASA Monitor 02 2017, Vol.81, 20-22.
ASA Monitor 02 2017, Vol.81, 20-22.
Clear communication of clinical information is an essential component of delivering safe and effective medical care, whether in emergency departments, critical care areas, operating rooms or patient wards. Inadequate communication of information is a major contributor to preventable medical errors.1  The average 500-bed heath care facility loses $4 million per year as a result of communication inefficiencies. More important, communication failures may lead to patient harm, serious injury or death.
CRICO is the captive insurer serving the Harvard Medical community. The Risk Management Foundation of the Harvard Medical Institutions, Inc. (RMF) was established to apply a data-driven approach to claims management and patient safety on behalf of its insured organizations. CRICO Strategies, a division of RMF, extends CRICO’s patient safety mission to reduce errors and malpractice exposures and curates a database of more than 350,000 malpractice claims from over 400 hospitals and 165,000 physicians, including more than 30 academic and teaching hospitals covered by both captive and commercial insurers across the U.S.
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