Features  |   January 2014
Setting Up a Quality Program: Starting the Journey
Author Affiliations
  • Shubjeet Kaur, M.D., M.S., HCM
    Committee on Practice Management
Article Information
Quality Improvement / Features
Features   |   January 2014
Setting Up a Quality Program: Starting the Journey
ASA Monitor 01 2014, Vol.78, 10-13.
ASA Monitor 01 2014, Vol.78, 10-13.
“Quality is never an accident. It is always the result of high intention, sincere effort, intelligent direction, and skillful execution. It represents the wise choice of many alternatives.”
– William A. Foster
Dr. Joseph Juran, often called the “father” of quality, defines it as “features of a product that meet customer needs and thereby provide customer satisfaction” and “freedom from deficiencies … higher quality usually ‘costs less’.”1  It is astounding that these concepts, which were first published in 1951 along with the Juran Trilogy of Quality Planning, Quality Control and Quality Improvement, can be the foundation of a successful quality improvement program even today.
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